We’re continuously working to allow you more self-servicing choices, and you may have the option to redeem your unused eTicket Flight Credit yourself online. Log in to to see if the self-service option is available to you, and if so, follow the online redemption instructions.eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at 1-80.Insider Fares are not available when using an eTicket Flight Credit.eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to, baggage fees and upgrades.International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-80. Fare rules will vary by airline in some instances, travel must depart from the same country as on your original ticket.eTicket Flight Credits may only be redeemed with the same airline from the original booking.If you originally purchased your ticket over the phone with American Express Travel, you will only be able to redeem you eTicket Flight Credit by calling American Express Travel for assistance at 1-80.You will need to provide the ticket number and traveler name. If you originally purchased your ticket through, you will be able to redeem your eTicket Flight Credit online if the airline allows online redemption. If not allowed by the airline or any errors messages occur, please call American Express Travel.

Booked flight ticket picture